Support

If you are experiencing any issues with the app or your Oplio Pro subscription, or have feedback to share, please contact us directly by email.

Manage your subscription

All Oplio Pro subscriptions are managed directly by Apple. To cancel or change your subscription, open Oplio, go to Settings (the last tab) and tap Manage subscription, or go to your iPhone’s Settings > [your name] > Subscriptions.

Restore purchases

Open Oplio, go to Settings (the last tab), tap Go Pro, then tap Restore Purchases.

Delete your account

Open Oplio, go to Settings (the last tab), tap Account, then tap Delete account and confirm with Delete. This permanently deletes your account and all associated collection data from our servers. It can’t be undone.

Scanner tips

• Point the camera at the card and keep the code at the bottom of the card visible (for example OP01-001). Oplio recognises the card on your phone, usually in a second or two.
• Use good light and hold the card flat. If Oplio asks you to tilt the card, it is catching glare: tilt it slightly or turn on the Torch.
• Card not recognised? Tap Type code and enter the code by hand. This never counts as a scan.
• Bulk mode (Oplio Pro): switch to Bulk at the bottom of the scanner and show your cards one after another. To count the same card twice, move it out of view between the two. Tap Review to check the cards, then add them all to a collection at once.
• The free plan includes 10 scans per week. Oplio Pro includes up to 1,000 scans per day.

More questions

See the FAQ.